A 99.9% Server Uptime
We’ve set up our cloud hosting platform using dependable hardware and strongly customized software. Our sysadmins have installed a modified version of SELinux on all our servers in order to ensure the highest level of protection and stability. We’ve added a number of DDoS protection units together with powerful firewall programs to make sure our network is unassailable and safe.
All cloud plans plans offer a 99.9% server uptime guarantee. And no matter which datacenter you select, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you build your own cloud hosting platform, it is very important to also build your own network architecture. That’s the reason why we built a custom internal network in all our data center facilities. Relying on top–of–the–line Juniper routers and switches, our internal network allows for mega–fast data transmission rates and is fully redundant.
Because of this, you will enjoy a 99.9% network uptime in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter as well as in our AU datacenter, irrespective of which web hosting offer you’ve chosen.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done everything to lessen all possible risks with our cloud hosting packages and even though we provide premium–quality technical support, there are occasions when the customer simply isn’t pleased with what we have to offer. Or he needs to migrate to a more robust web hosting solution, like a VPS server or even a dedicated server.
This is exactly why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not completely satisfied, we will give you a refund.
24/7 Technical Support
We have diligently picked each member of our 24x7 support staff to make sure that we can provide the best possible client support you can get. Each of our technicians has many years of experience working with web hosting accounts behind his back, so they know very well what they are doing. What’s more, they are at your disposal 24x7x365 – you’ll be able to call them at any time and they’ll reply to you as fast as possible.
Their average response time is less than twenty minutes, whilst with other web hosting firms you have to wait for days. And we also offer a 1–hour response time guarantee. Irrespective of what happens, your queries will be replied to within an hour.