In case you have ever had a cloud hosting account in the past or you have dealt with any kind of online service, you're probably well aware from your personal experience that for certain things it is better to consult with a live person on the phone than to exchange tickets or e-mail messages. In order to find out more about a service before you decide to order it or in case something small-scale should be done, for example, it is far easier and quicker to get it done real-time. When you're given the option to seek the advice of representatives by phone, it's also very likely that you're using the services of a real website hosting supplier, not just a reseller. The type of support that you can get on the telephone differs between different providers - from common matters to professional tech support. Typically most of the providers supply pre-sales assistance and first level telephone support, while more complex tech matters are managed via electronic mail or tickets.
Phone Support in Cloud Hosting
We know that the option to communicate with a live representative is rather important, that's why we have 3 support lines around the globe (Australia, USA and UK) and you will be able to get in touch with us on the phone for fourteen hours a day. If you consider acquiring one of our cloud plans, for example, you'll be able to call us and find more about our services prior to ordering to make sure that we match all of the system requirements for your web sites. After your order, you will be able to call us about all the sales and / or billing troubles you may have, or get any type of general or basic tech info that you need. We've aimed to find the perfect balance between phone and ticket support, so for strictly technical issues you have to use our ticketing system, which will make it easier to keep track of the communication and any new developments in the resolution of the issue.