Should you ever experience a problem with your website and be incapable of handling it, ask the respective hosting provider’s customer support staff to help you bring the site back online. A quick resolution would be the best scenario, but a lot of companies answer within 24 hours and even more, especially if you’re working with a reseller. Even if the problem can be solved quickly, your site may not work properly or may not be available whatsoever for a long span of time, so you may lose prospective customers as it is pretty unlikely that anybody will willingly return to a website that’s broken. That is why, you need to make sure not only that you can touch base with your web hosting company, but also that they can answer and help you in a well-timed fashion. If a web app update doesn’t proceed as planned or if you delete something by chance, for example, the website should be fixed promptly in order to avoid elongated unavailability.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max reaction time for any support ticket that you submit or any email that you send is just one hour, even in case you contact us during weekends and legal holidays. Regardless of the nature of your problem or enquiry, we’ll lend a helping hand right away and will provide you with the necessary info to fix any problem with your websites. The real reaction time normally doesn’t exceed 15 to 20 minutes, which goes to say that you can just forget about waiting for hours to get a problem resolved or what’s even worse – waiting around a whole day only to get a response that more information is necessary whilst nothing is resolved. We’ll assist you without delay solely because we understand precisely how costly time can be in the dynamic electronic era. The sixty-minute reply time guarantee applies to any technical or billing enquiry that you may have about our cloud plans.