There are a handful of ways to get in touch with the web hosting company whose services you are using, but the one that you will always find regardless of which company you choose is a support ticket system. This is the easiest means of communication for several reasons. In the event that no client care staff member is free at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will always hit home. Plus, you can copy and paste large pieces of information without worrying about printing mistakes, and in case a certain problem needs more time to be fixed or a number of responses have to be exchanged, all the information will be in one and the same location, so either party can always see the comments supplied by the other one. The downside of using tickets to contact your hosting provider is that they’re usually separate from the web hosting platform, so if you have to supply info or to adhere to guidelines, you’ll need to use at least 2 separate admin interfaces and this number can rise in case you desire to manage multiple domain names. Plus, a lot of web hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting around for a response.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you won’t ever have to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can swiftly access any support ticket whilst you’re browsing through your files or editing different account settings. The ticketing system is being strictly monitored 24x7x365 by our support team members and the ticket response time is maximum sixty minutes, but it seldom takes more than twenty minutes to obtain assistance. In contrast with certain companies, we do not charge extra for using the ticketing system, so you can touch base with us as often as you like and request information in regard to any technical or billing problem. Besides, you can see a selection of educative articles, which will help you fix the most commonly confronted problems yourself.