Being able to contact your cloud hosting company any time you have any kind of questions or experience any troubles is important and how fast they'll respond and react can be crucial, especially if your website is business-oriented, as longer downtime often means losing potential clients. The support options are an easy way to recognize actual providers from resellers. The second usually answer just to e-mails or support tickets and you may need to wait for a day or maybe more to receive a reply. When the issue calls for several responses, you may end up losing a few days in order to have a simple problem resolved. With an authentic and trustworthy hosting provider, you should be able to connect with the support team at any moment and receive a timely response whatever the issue or the question is - customer, pre-sales or technical one.

24/7 Customer Support in Cloud Hosting

All our cloud plans come with 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our web hosting services before you make an order or you are a current customer and you have any kind of question or some problem, you will be able to contact us any time, which includes holidays and weekends. We have numerous channels to get in touch with us - a couple of phone lines around the world for your convenience as well as live chat support for billing, pre-sales and general questions; email messages and support tickets for more complex matters or any troubles which need additional time to analyze and fix. Unlike many other web hosting providers, our trouble tickets come with a guaranteed max reply time of only one hour, which means that regardless of what your issue is, it'll be resolved timely and you won't waste days in order to have something fixed.