Published by John Hoff on 07 Mar 2008 at 10:53 am
The Art of Persuasion (Part 3 of 3): 7 Tips To Sharpening Your Persuasive Skills
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| Image by Commack Guitars |
I first began learning persuasive skills when I was 15.
I worked in a guitar store and sold, you guessed it, guitars. Rarely did someone walk in and say, “I’ll take it.” I typically had to do a little convincing to get them to buy. No wait, not just convince them to buy, the owner wanted me to sell them the most expensive guitar they could afford.
At the time, he was the entrepreneur, not me.
Since then, I’ve learned the value of being a persuasive person and how it relates to business. Whether it be content sales or face-to-face sales, there is an art to persuasion and there are key
components to the trade.
My 5 keys to being a persuasive person consists of being observant, knowledgeable, listening, timing, and making use of storytelling.
In hindsight, I clinched the sale and sold guitars more often when I used a combination, if not all, of these keys. Think about it for a moment. Can you see how?
Persuasion sometimes sounds like a bad word. Something you shouldn’t do. Something dark and
mischievous.
No - that’s wrong.
Persuasion is not bad. That’s
manipulation. If being a good persuasive person and learning the art well was bad, then pretty much every debater (presidents included) are bad.
Let’s look at some synonyms of those two words:
| Synonyms | |
| Persuasion | Manipulation |
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Make sense?
If you’re a business owner and especially if you are in face-to-face sales, spend a little time learning how to be a persuasive person. Depending on what you do you don’t have to be a pro. But
for some professions it is a requirement, such as a real estate investor.
My 7 Tips To Sharpen Those Persuasive Skills
- Like anything else in this world: practice, practice, practice! Practice on friends without them knowing what you’re doing.
- Convince them why a tie looks better on them than a button up without a tie.
- Convince a coworker your way is the best way.
- Start up a conversation with someone you know has a different point of view than you and try to convince them you are right.
- Convince your spouse they should do all the house work. Ok, maybe there
are limits to persuasion!
- Be an authority. In everyday life, remember how you are projecting yourself at all times. The more creditable you are, the better influence you can have over someone (and the higher status gives you a bit of an edge).
- Solve people’s problems when the opportunity arises.
- Increase your credibility when you can. Without coming across as a pompous ass, let people know what you have done; what you have accomplished; how you know what you know.
- Build trust.
- Maki, over at doshdosh, gives us some insights on how to become an authority in your niche.
- If you’re trying to persuade someone, don’t undermine your authority.
Some say you should express any doubts you have about your position because it makes you look reasonable and open-minded.I disagree with that logic.Now your argument will seem shaky and the other person may gain the advantage.
For example, do you ever watch a presidential debate where one of the candidates expresses doubts in what they are saying? I think not! How would that look? - Never insult the person you are trying to persuade. This will only cause them to raise an ironclad wall for protection and nothing you say will get through. They’ll just think you are a jerk.
- Whenever possible, try to keep it simple. A confused mind always says no. This is also a negotiating skill I use in real estate. There are creative (and legal) ways to make profits in real estate but if you try putting a deal together that’s too complicated for the seller to understand, they will automatically say no.
- Provide analogies if you see your point isn’t getting across or accepted.
- Try not to repeat the same thing over and over again. If you feel this person hasn’t seen your point of view yet, say it in a different way and don’t just repeat it. Repeating something again and again is a waste of time. If it didn’t click the first time, it won’t click the 8th time unless it is told in a different way. In a way they can relate to.Ah, relate. That’s what you want them to be able to do!
As final note on persuasion, remember to be honest and ethical with what you are doing. Persuasion is fine, manipulation is not. People who manipulate other people are viewed by others as a jerk. And if you are
labeled as a jerk, your business will likely suffer. Word travels well these days. What do you want that word to be?
Now, if you’re looking for web hosting and need to get online, dig around through our
website. I write all the content and am continuing to tweak it here and there.
How are my content persuasive skills? Do you think I do a good job of convincing entrepreneurs (especially new ones) that this is a great site to host their website
(web design coming soon)?
Any suggestions or thoughts on this persuasive series post?
Related Posts
- The Art of Persuasion (Part 2 of 3): Knowledge, Timing, Listening
- The Art of Persuasion (Part 1 of 3): Storytelling & Observation
- My New Real Estate Category
- Good Business Decisions Should Become Second Nature
- 3 Sentences, Post 3: Web Development
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10 Responses to “The Art of Persuasion (Part 3 of 3): 7 Tips To Sharpening Your Persuasive Skills”
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Ian Denny
on 07 Mar 2008 at 6:09 pm #
There’s discomfort in you if you feel you are persuading someone into doing something they wouldn’t ordinarily do.
And that’s the challenge.
Sometmes you need to “sell” because you need to earn a crust of bread. But if you were denying the buyer a crust for themself, would you sleep well?
I prefer to educate people into making the right decision. Why? Because it works for me. That way, I’m there if they decide to buy. And I can talk them out of it if it’s wrong for them too.
I don’t want reluctant buyers. They don’t recommend. They spend more time fretting over their choice. They’re more likely to bad-mouth you and your product/service.
However, those that make a conscious decision to buy - based upon facts and reality - are vocal advocates. They deliver positivity. They recommend. They are delighted with their purchase.
And because of my wimpish beliefs on “NOT” selling, I sell less in terms of face-to-face, but I don’t work as hard because people call me and buy because their friend who bought we a vocal advocate.
I work less and get more - and from the right people - people who want the product I just happen to be able to supply.
Ian Denny’s last blog post..Blog Authors - How To Get More Comments Per Visitor
John Hoff
on 07 Mar 2008 at 7:33 pm #
Ian, I can appreciate what you are saying. I used to work for a company that did high pressure sales and after working there for only six months I couldn’t bring myself to go in to work any longer. There were too many people that I would talk to that I knew didn’t have the money for what I was trying to sell.
Even if the product was something they could use or needed I couldn’t bring myself to take money they just didn’t have.
However, that being said, just because you are persuading someone doesn’t mean that they don’t want whatever it is that you are selling. I don’t want to sell my product to someone who really doesn’t want it or can’t afford it for exactly the reasons that you stated.
I don’t want them to complain later or tell everyone they know that my company forced them to buy something they didn’t really need or want.
Persuasion is a way of “educating” the person you are talking to. Remember, they sought you out because they need something you have to offer and they need to be told why your offer is better than the next guy’s.
You need to be able to take all of your knowledge and experience and persuade your client to do what you feel is right for them. You are the educated one in this field, not them and therefore they need you. From a moral standpoint, if you don’t feel what you have to offer them is right for them, then by all means persuade them not to buy from you. That in itself may create yourself a customer.
Of course for the sake of making some money you hope that there are more people that would benefit from your service than not!
In another way, all of the people that call you up needing your services were probably referred by someone that had a good experience with you, and the people that had the good experience persuaded their friend to call you and work with you too. So persuasion can and does help you even when you don’t realize it.
As long as you go about being a persuasive person in an ethical way and give your customer what they want and need, there is nothing wrong with showing them the light of your education. Remember, I never condone manipulation.
Barbara
on 10 Mar 2008 at 10:45 pm #
John
And how does that one work? “Convince your spouse they should do all the house work.”
You’re right…..”there are limits to persuasion!”
This is a good post with lots of value. Sometimes individuals just want affirmation from a third party that what they are buying is a good deal. Steer them wrong, and you can kiss referrals good bye, but if you believe in your product, it will show, and those same customers will come back for “more” and tell their friends about you as well.
One thing I did learn in real estate was that what I liked was not what necessarily what my buyers were looking for. Once I showed a place that had, what I thought was ugly dark paneling on the walls. Prior to them seeing the place, I mentioned to them it was rather ugly. They saw it, loved it, and bought it. After that, I learned to keep my (house decor) opinions to myself.
Barbara’s last blog post..NBOTW Author Exercises By Lifting Cows
Cath Lawson
on 11 Mar 2008 at 10:58 am #
Hi John - this is a brilliant comparison between persuasion and manipulation. And I agree, it is so infuriating when the sales person insults you. I always walk away. It happened to me when I bought my first computer. I’d researched and put together a list of what I wanted. And it was a long time ago, so what I wanted wasn’t cheap - about £2500 including the printer, warranty etc - so around $5000.
The guy in the computer shop was trying to persuade me to get some crappy machine that i didn’t want. It was actually cheaper than what I was looking at, so I’m guessing that they made better commission on that one or something. Anyway, he actually turned round to me and said, it would be better if you come back with your husband! I didn’t go back - I ordered from a supplier in a PC magazine instead.
I think you do a great job of persuading people. Can you offer hosting where the site would not be sharing with other IP addresses? I am with Bluehost and sharing with some really low quality sites. And recently, my site has been down a lot too.
Cath Lawson’s last blog post..6 Ways To Make More Money With Less Time
Ian Denny
on 11 Mar 2008 at 12:34 pm #
John,
I know what you mean! I once worked selling insurance to protect loans. I bought into the hype when I wasn being trained, but after a short while selling the product, I realised it was actually awful value.
The money they were making was obscene too. But we were basically instructed how to overcome objections from low-income households, and because of our product knowledge training, we knew they were ineligible from claiming on the best benefits.
Suffice it to say I left!
It’s not often by the way I persuade people NOT to buy. I do this mainly where their expectation is too high and I know they won’t get that service anywhere and for the money they want to pay.
Equally, after many years experience in the industry I’m in, I’ve discovered what makes a bad client. And I politely refer them to a rival! Better our rival gets the demanding, low-paying customers who will never be happy no matter how hard you try.
I must admit that I’ve spent a spell out of selling and marketing and decided to work on the product. I’ve recently benchmarked our service against both competitors (and improved it beyond our rivals) but also against client expectations which isn’t always what even competitors deliver.
It will be interesting to see how marketing a far superior service will change things.
Ian Denny’s last blog post..Blog Authors - How To Get More Comments Per Visitor
John Hoff
on 11 Mar 2008 at 2:29 pm #
You three are cracking me up!
I love the experiences.
@ Barbara - Yeah, I tried my persuasion techniques on my wife. To make a long story short, she watched TV while I cooked dinner . . . and your real estate example reminded me of an experience I had when I was doing a walk though of a potential investment property.
While I was walking through the vacant house taking notes with the listing agent, she at one point looked at me and said, “So being that you’re an investor should I expect a low-ball offer?”
I told her not necessarily. I was asking her a bunch of questions about the seller because I wanted to give the seller what they were really needing - which isn’t always just cash (i.e. they might want some investment that I can trade for equity). After I thought about it, I really wished I would have said, “Feel free to keep your insulting remarks to yourself. So, tell me about the square footage?”
That would have been great. But I’m too nice sometimes.
@ Catherine - “Come back with your husband?” Oh man, he deserved a SLAP and I bet you wanted to. This is a perfect example of how NOT to persuade someone to buy.
And thank you for the compliment. I’m actually going to be reworking my content as I’m about to offer web design, content development, and graphic design. I’m trying to get away from being known as a “web hosting” company and more as a “web development” company.
@ Ian - I love how you “politely” refer them a rival. This is the great thing about being your own boss. I am part owner in our family landscaping business and we had this woman giving us problems even before we signed any paperwork. We decided it wasn’t worth it and we “politely” refused her business. BOY did that ever realllllly upset her. After a few minutes of hearing her yell over the phone, we parted ways.
It’s good to be your own boss . . . uh, sometimes.
The Baldchemist
on 14 Mar 2008 at 4:08 pm #
Don’t forget “The Take Away”. The best sales tool you can ever have. If you don’t know what the “Take Away” is then learn it.
The Baldchemist.
John Hoff
on 14 Mar 2008 at 5:16 pm #
Hello The Baldchemist. Could you be a little more specific?
Crusader Extreme
on 25 Mar 2008 at 1:25 pm #
Very nice
btw very good tips i will use them.
John Hoff
on 28 Mar 2008 at 11:55 am #
Thank you Crusader. What you’ll find after a little practice is you don’t even need to think about “steps” any longer. You just naturally react.